Susan Mach is a communication trainer, coach and strategist who works with a broad array of clients, including top management and staff. She is a partner in Mach Creative Services, a woman-owned, full-service communication firm. The firm helps clients communicate clearly, crisply and compellingly to the media, shareholders, analysts, customers, employees, consumer advocates, nonprofits and public officials. It also coaches executives in business writing and presenting. and it produces online reports, videos, annual reports, Web content, press conferences and speeches.